The Royal Hotel Cardiff

Es un hotel céntrico y la habitación era grande y cómoda.

el desasyuno

la habitación olía a tabaco muchisimo, lo hablamos en recepción y nos cambiaron inmediatamente. en general habia un olor extraño.

Su ubicación céntrica, a dos pasos de todo. La habitación cómoda y limpia. Desayuno más que suficiente. Wifi gratis en todo el hotel. Todo el personal del hotel es muy atento y muy agradable, apesar de que nadie supiera otro idioma que el inglés, pero aún así, trataron de que pudiera entenderlos.

El hotel muy dejado , el personal pse pse la ubicacion perfecta

Situación inmejorable, y buenas calidades en la habitación.

Habitación muy pequeña

Staff were efficient and courteous. Room was clean and was sufficient for the purpose (1 night stay). The continental breakfast was good and well presented - the area was refreshed with breads, meats, cereals on a regular basis.

The room was freezing when I arrived and the policy of having the guests switch on the heating should be revised - staff know which rooms are being used and should be able to arrange for the heating to be switched on prior to a guest arriving. The Hot water and Coffee served in the dining room was tepid, it did not improve when the staff member went to renew it upon request.

Right in the centre of the city perfect if you're going to the rugby.

Needs money spending on it. Bathroom conditions poor and cheap laminate floor to reception and rooms is not very warm and inviting

It has an excellent location for shopping and nightlife.

The Bar staff and Night Manager were rude and had a terrible attitude, this was not acceptable, which w3e made clear to them. At the hotel bar there was no gas in the lager pumps, we pointed this out, the staff were uninterested, did not even apologise or offer substitute, clearly they do not have customer relations training. Our room was fairly clean, but the duvet cover had mererly been put inside out instead of it being changed. mould, dirt and hairs were around the bath taps. Reception on 2nd floor would not be a problem if the lift worked, this was out of order.

perfect location - near shops and evening venues

Pillows. Needed 2 the same size.

It was easy to reach from the station. The receptionist was very polite and helpful as were the waitresses. The breakfast was excellent and there was alot of choice.

The water pressure on the top floor was alittle hit and miss.

we arrived to welcoming receptionist who gave us a complimentary upgrade. lovely room with a 50 inch tv, wine,bathrobes etc.everything worked and was clean.lovely weekend will stay at the royal again. easy checkout with no problems at all. thankyou.

How friendly it was and how good it looks!

Its a lovely hotel with excellent staff who will help you if they can. It is central to all the shops and bars and close to train / bus stations

It is cold !! heating could be improved.

Beautifully clean, modern and comfortable and in an excellent location.

Excellent room for the price and brilliant location.